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Guest Services

The CORE's Guest Services Centre is located on the third level, across from the up/down escalators leading to the Devonian Gardens. Services offered include:

  • CORE Gift Cards
  • Complimentary Wheelchair Rental
  • Store Directories
  • Concierge Service and Tourism Information
  • Personal Styling
  • Gift Wrap by Donation

Gift Wrapping:

This holiday season we have the Making Changes Association in the CORE wrapping gifts at Guest Services by donation. They will be there every weekday from 11am to 2pm and on weekends from 11am to 3pm. Indigo has generously provided us with a beautiful array of wrapping paper, ribbons and bows to make your gifts stand out under the tree. The CORE is committed to matching every dollar donated from December 15 to December 24, 2014.* For more information on the Making Changes Association visit

Guest Services can be reached by phone at 403-441-4940 or by email at

Check your CORE Gift Card Balance

CORE gift cards can be used at any store in the CORE – TD Square/Holt Renfrew or the Lancaster Building.

To find the balance of your CORE Gift Card, click here or call 1-800-755-8608.

Lost and Found

For all Lost and Found inquiries, please contact Security at 403-441-4950.

Audio and Video Equipment

Personal entertainment and electronic devices may only be operated on acceptable levels and locations. Photo and/or video devices may only be used with prior approval from the centre's management. Please contact the administration office at 403-441-4960 to speak to the Marketing Department.

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