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Guest Services

The CORE's Guest Services Centre is located on the third level, across from the up/down escalators leading to the Devonian Gardens. Services offered include:

  • CORE Gift Cards
  • Complimentary Wheelchair Rental
  • Store Directories
  • Concierge Service and Tourism Information
  • Personal Styling
  • Gift Wrap by Donation

Check your CORE Gift Card Balance

CORE gift cards can be used at any store in the CORE – TD Square/Holt Renfrew or the Lancaster Building.

To find the balance of your CORE Gift Card, click here or call 1-800-755-8608.

Lost and Found

For all Lost and Found inquiries, please contact Security at 403-441-4950.


The CORE offers free WiFi on all levels of the centre. Connect by going to the WiFi settings on your mobile device and selecting CORE Free WiFi. Be sure to review the term of service before connecting. If you have additional questions about the CORE free WiFi please visit the Guest Services Desk on the third level.

Audio and Video Equipment

Personal entertainment and electronic devices may only be operated on acceptable levels and locations. Photo and/or video devices may only be used with prior approval from the centre's management. Please contact the administration office at 403-441-4960 to speak to the Marketing Department.

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