The CORE's Guest Services Centre is located on the third level, across from the up/down escalators leading to the Devonian Gardens. Services offered include:

• CORE Gift Cards
• Complimentary Gift Wrap
• Complimentary Wheelchair Rental
• Store Directories
• Concierge Service and Tourism Information
• Personal Styling

Guest Services can be reached by phone at 403-441-4940 or by email at corecustomerservice@20VIC.com.

Check your CORE Gift Card Balance

CORE gift cards can be used at any store in the CORE – TD Square/Holt Renfrew or the Lancaster Building.

To find the balance of your CORE Gift Card, click here or call 1-800-755-8608.

Lost and Found

For all Lost and Found inquiries, please contact Security at 403-441-4950.

Audio and Video Equipment

Personal entertainment and electronic devices may only be operated on acceptable levels and locations. Photo and/or video devices may only be used with prior approval from the centre's management. Please contact the administration office at 403-441-4960 to speak to the Marketing Department.